Refund policy

At BCL, we want to ensure you are completely satisfied with your purchase. If you need to return an item, please review our policy below.

Returns

To be eligible for a return, item(s) must be new, unused, and in their original, unopened packaging. All return requests must be initiated and items shipped back within 7 days from the date of delivery.

Return Shipping: Customers are responsible for paying all return shipment and freight charges.

Exclusions: Opened items, or items with unsealed original packaging do not qualify for a refund.

Freight Forwarders: If an item is shipped to a third-party freight forwarder, we do not warranty products for damage or losses that occur during transit after delivery to the forwarder.

Valid Reasons for Return

Damaged or Defective: Delivered product is physically damaged, broken, or defective upon arrival.

Incorrect or Incomplete: Delivered product is incorrect (does not match website presentation).

No Longer Needed: You changed your mind about the purchase or no longer require the product (provided packaging remains unopened).

Refunds

Once your return is received and inspected by our Quality Assurance team, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed back to your original payment method within 5–7 business days.

Shipping Charges: Original shipping fees paid at the time of purchase are non-refundable.

How to Initiate a Return

Contact our Customer Support team via WhatsApp or email with your Order ID and photos/videos of the product (if damaged or incorrect).

Once your return request is approved, package the item securely.

Send the package back using a traceable courier service to the return address provided by our support team.

Keep the tracking number for your records, as return shipment costs are the customer's responsibility.